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A: First of all, Ripoff Report is a free website that charges nothing to users who want to post Reports, and if you have been the subject of a negative Report, we do offer free alternatives . We charge nothing whatsoever to anyone who wishes to submit response/rebuttal to a Report, including uploading documents/images in support of that response/Rebuttal. Many people contact us and state that they have "overwhelming evidence" that proves a Report is false. If that's the case, we always permit companies or individuals to submit a free Rebuttal (including posting copies of any evidence that supports their story). If the evidence is so simple and compelling, then a FREE REBUTTAL should be all that is needed to set the record straight. (See the RESPOND rebuttal box at the end of the specific Ripoff Report you wish to comment on). Every company receives complaints, but how they handle those complaints separates good business from bad business .